Pipe Flow Expert Software Annual Support
Unrivalled Support, Help with Modeling Issues and Free Software Upgrades
Three months of support and software maintenance are included with your purchase of Pipe Flow Expert (which provides free upgrades to any new releases of the software during this period).
Note: You can also buy Annual Support when you purchase Pipe Flow Expert, which provides you with a further 12 months of cover on top of your first 3 months, i.e. you will then have 15 months of unrivalled support and free upgrades from your purchase date.
Purchasing Annual Support and Software Maintenance
When your support period is due to end you can choose to renew your Annual Support cover, which most user do, since it provides such great value. Purchasing annual support provides ongoing support, technical assistance, help with moving licenses, help with modeling issues and software maintenance that ensures you are always running the latest version of Pipe Flow Expert.
Simply add Annual Support to your shopping cart and then 'Checkout' in the normal manner, making payment with your credit card. You will automatically be emailed an invoice and a receipt that confirms your purchase of annual support.
The support purchase token is for your records only and does not allow you to generate a new license for Pipe Flow Expert. If after purchasing Annual Support, you need to upgrade to the latest release of the program then please follow these instructions for de-activating your current license:
Moving Pipe Flow Expert or Upgrading to the Latest Release of Pipe Flow Expert.
Note: If you decide to let your support agreement lapse then it can only be re-instated at a later date by payment for all missed support periods prior to the current date.
Annual Support for Pipe Flow Expert
Support and Software Maintenance provides the following:
Version Upgrades
You will be free to download and install the latest version of our Pipe Flow Expert software, which will ensure you have the best software for designing and modeling your pipe system, and for calculating the flow rates and pressure drops throughout your pipe system. Product upgrades give you access to latest features and functionality, making you more productive and saving even more time and effort.
You will be able to use the 'Move this License' option from your current program in order to tranfer it to a new computer (free of charge). This process generates a removal confirmation number, which you email to us, together with the product code from the installation to a new computer. We then generate and email back a new license code. Your software will always be up to date, and you can move between computers.
Email Support
You will gain access to our engineers via email support for issues related to the set up of the program and how to use a specific feature. Some questions related to engineering know how are not covered under support but within reason we will always try and help.
We do try to help with modeling issues where the user is looking for guidance on the best way of modeling a particular scenario, but for legal reasons we cannot provide specific engineering advice. Support also covers all installation issues and operating issues.
Telephone Support
Telephone support can be provided for all installation issues, including moving a license to a new machine. We can also provide telephone support for technical modeling issues if necessary, however these issues and others related to operation of the program and functionality of the software, are normally handled by email.
Next: Pipe Flow Expert Software Licensing Information
